Saint Augustine South, Florida
Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money

We contacted Mayflower moving company in March 2016 to pack and transport our household goods from Arkansas to Florida.The "partner company" representative from Mayflower (Razorback Moving and Storage) quoted an extremely outrageous price ($16,943.69) for an 880 mile transport.

While the price was extremely steep, we agreed to it because we were under a deadline to move out because we had sold the house. The representative stated we would have "exclusive use" of a 4,100 cubic foot capacity truck. On the date of pickup of goods, the representative showed up 6 HOURS LATE with a much smaller truck than was agreed to (Freightliner brand). He then told us that we basically didn't have any choice in the matter other than to accept the smaller truck.

He stated he didn't have another truck anywhere in the state. Since he had PLENTY of time to get a truck, we feel he didn't do so on, either on purpose or through extremely poor business planning. He also virtually threatened that..., if we wanted the size truck which had been negotiated (and agreed to) in the contract, we would have to schedule another transport date and the move couldn't take place for 1-2 weeks. After some heated negotiations, the Mayflower rep agreed to decrease the price by approximately $1,000 but it took the threat of legal action to do so.

The Mayflower movers then CRAMMED all the furniture into the smaller truck and departed. I found out later that same day that a Mayflower 18-wheeled tractor trailer rig was sitting idle at a local Walmart parking lot. Yes, I have pictures of the truck that was at Walmart. I also took pictures of the truck Razorback Moving showed up with.

To add insult to injury, we found out after arrival in Florida that we would have to pay the mover an ADDITIONAL $171 to remove the used boxes. When I called Mayflower on 12 April to complain about the additional charge, I talked to a snotty, condescending "customer service" representative who continually talked over me during the conversation. She..., like the Razorback moving company and Mayflower in general, treated me and my family like we were a bottomless pocketbook and something that should be scrapped off the bottom of their shoes. At NO time during the initial contract negotiation process was a "removal fee" for the boxes EVER discussed or even offered!!

In short, buyer beware!! Mayflower, in my opinion, will nickel and dime every customer they can... using ever form of deceptive practices available to extract maximum money from each sucker (customer). Mayflower failed to deliver the correct sized truck, over-crammed the truck they showed up with, failed to inform us of a box removal fee, and never asked us if we wanted the boxes removed at the end.

We believe Mayflower misrepresented itself during the entire contract negotiation period, subsequent move, and ending period. They will NEVER get another dime of our money. DO NOT USE MAYFLOWER OR UNITED (United is owned by the same company as Mayflower).

Be warned!!

Review about: Mayflower Transit Long Distance Moving Service.

Reason of review: Almost everything.

Preferred solution: Price reduction.

I didn't like: Pricing, Deceptive practices, Bait and switch tactics.

Had an Experience with Mayflower Transit?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be the first to start a discussion

You May Also Like

Bekins Moving And Storage - BEWARE OF BEKINS Bekins Moving And Storage "BEWARE OF BEKINS VAN LINES I hired Bekins for a move from CA to WA, During the transport of my shipment, at least 50% of my items were damaged severely, lost..." Read more Uhaul - Uhau Mississauga completely incompetent Uhaul "I rented a truck 15 inch's with a trailer for my car, Uhaul Marvis, gave me a trailer the light was broken and the guy was a complete incompetent, he..." Read more Cubesmart - Rate increase right after they lured me in w/promotional pricing Cubesmart "I went thru the time & trouble of hauling everything 2 floors down (after much aggravation & confusion over pricing) they send me a postcard in the mail telling me..." Read more Executive Moving and Storage and CSI Pros what a Joke! Executive Moving And Storage "We moved from Indiana to Arizona and what a nightmare experience! Stay clear of Executive Moving and Storage- CSI pros handles their claim process, they are not much better. They..." Read more Razbannia Group - Fraud and Scam Artist: Sina Razbannia Razbannia Group "Razbannia Group Beware! Scam And Fraud Against Customers Calabassas, California Do NOT do business with Razbannia Group. Razbannia Group is owned by Sina Razbannia, his wife Shirley Razbannia, his daughter..." Read more Lazada Malaysia - Lazada bad Customer Services Lazada Malaysia "1. Chat CS cancelled my order and deny mistake. **I have chat records as proof. 2. Email to CS, log complaint politely, but has been ignored too. They purposely help/cover..." Read more Johnson And Johnson - Flimsy Boxes Johnson And Johnson "Flexible fabric Band-Aids are great, but the boxes they're in are flimsy, bend in, crush easily, and lids don't seal tightly enough to prevent Band-Aids from falling out. Have you..." Read more Alside Window - Poor product quality, poor customer service, unethical business practices Alside Window "Bought a home (new construction) in '09 with Alside single-hung windows. After 5 years one of them started fogging up when the low-e reflective coating started to corrode. Now I..." Read more